It was very easy to schedule my appointment to have my oil changed. Was given options to leave my car and they would give me a ride home or I could stay and wait for my car. I opted to be given a ride home and they came back and picked me up when my car was ready. The driver was polite and friendly easy to talk to. I love all of the things that they inspected on their 31 items checklist. They also took pictures of the items they checked They placed a sticker on my windshield to remind me when I need to schedule another service. This was my first time and I know it won't be my last. Awesome service! I would give them 10 stars.