Professional, quick to respond and reply. I had an issue with vibration in steering wheel. Thought it was an alignment or balance issue. Chumbley's tracked it down to a steering linkage issue. They could have fixed it and charged me and I would have been happy with that. But they researched and found that it was a recall issue that I was unaware of. They informed me that they could fix it, but would have to charge me accordingly. Understandable. But that I could take it back to dealer at no charge. Thanks for your integrity!