I used Chumbley's recently for the first time for what ended up being an expensive repair (not their fault - it's just what it was). Within a few days, I realized that the problem still wasn't fixed. This wasn't due to negligence - the seals used didn't work, as it turned out. They were very quick to get me back in and when I mentioned that I lived a half hour away, they volunteered to bring my van back to me to save me some time. In addition, they changed my oil because they noticed I was overdue and when I went out to use my van for the first time, I discovered a $50 discount card for my next visit. It has been a long time since I was treated so well by a business. I heartily recommend them to everyone!